Lenny James about 4 years ago

PAT needs to work to place more machine around the county... Like how the banks work to place their ATMs in conveient locations, PAT needs to think along these same lines.

I would work with Giant Eagle to place machines there so that people do need to stand in the CS line to refill their cards.

Also place machines at Duquense University, Point Park College, Robert Morris... Colleges that don't get free passes, but still get PAT discounts. Maybe PAT can have these colleges issue Students ConnectCards or even bake the CC into their IDs like Pitt and CMU, and have a machine or 2 so they can refill their cards right on Campus.

Also PAT rent a space in Oakland to place a couple of ConnectCard machines where the majority of riders can easily get to it....I find it insane Oakland has Nowhere to refill ConnectCards.

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Alicia Figluizzi about 4 years ago

I agree but I would like to add, the machines are not user friendly. I was downtown and didn't want to wait on beginning of week line to get my pass topped (in summers I do not buy monthlies). I used the kiosk. I ended up so confused. it was not my first time staring at one. I ended up buying 3 connectix. I have no idea how or why. I just wanted to add $20 to my current balance. I just could not figure it out, and with the glares of people that clearly knew how they worked (but Pittsburgh is not a friendly place so instead of helping, they just glare) I hurried with my transaction and used a bus fare to go to giant eagle customer desk. transaction took 5 minutes of no stress.

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Lenny James about 4 years ago

Haha... I made this same mistake ... In order to refill your Hard Plastic ConnectCard and avoid getting a Connectix, you must tap your CC to the Orange before pressing any buttons on the screen. This Identifies your card to the machine and it walks you through the refill process.

Always Tap your CC first before before you do anything on the screen. The machine will "Ding" to confirm your tap.

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