All kind of specialty doctors are available 24 x 7 for providing solutions to patients' and also promise to provide a solution within 24 hours time and also to deal with special cases.
If the online consultation is a paid service, the amount taken from the patient is returned back if the patient is not satisfied with the consultation by doctors. Online consultation can also be a free of cost facility especially if it's a follow up query.
Mode of communication could be through a forum platform or via email or if required can be through video chat.
All conversations are strictly confidential and are not misused, they are completely safe.